{
  "terms": {
    "title": "Terms of Service",
    "url": "https://menulyn.com/terms-of-service.html",
    "content": "Last updated: June 7, 2026\n\n1. Agreement to These Terms\n\nThese Terms of Service govern access to and use of Menulyn, including our website, restaurant admin dashboard, customer ordering pages, QR menu pages, table booking tools, mobile applications, waiter and kitchen workflows, kiosk ordering features, communication tools, integrations, and related services. By accessing or using Menulyn, creating an account, subscribing, managing a restaurant, placing an order, or using any related feature, you agree to be bound by these Terms.\n\nIf you are using Menulyn on behalf of a company, restaurant, hotel, café, group, partnership, or other organization, you confirm that you have authority to accept these Terms on behalf of that organization. If you do not agree to these Terms, you must not access or use Menulyn.\n\n2. About Menulyn\n\nMenulyn is a restaurant software-as-a-service platform designed to help food and hospitality businesses manage digital menus, QR menus, online ordering, dine-in orders, pickup, delivery, table bookings, staff workflows, customer communication, restaurant settings, reporting, and related operations from web and mobile tools.\n\nMenulyn provides technology tools. Restaurants remain responsible for their own food preparation, pricing, menu accuracy, tax compliance, customer service, delivery operations, staff management, legal compliance, and business decisions.\n\n3. Account Registration and Responsibility\n\nTo use certain Menulyn services, you may need to create an account or be invited as a restaurant owner, manager, staff member, cashier, waiter, kitchen user, branch user, partner, or customer. You agree to provide accurate, current, and complete information and to keep that information updated.\n\nYou are responsible for keeping login credentials confidential.\n\nYou are responsible for activities performed through your account or staff accounts you create.\n\nYou must notify us promptly if you suspect unauthorized access or misuse.\n\nYou must ensure that users you invite have appropriate permissions for their roles.\n\n4. Restaurant Content, Menus, and Business Information\n\nRestaurants are responsible for all content they create, upload, publish, or display through Menulyn, including restaurant names, logos, images, descriptions, menus, item names, prices, taxes, discounts, modifiers, allergens, ingredients, preparation times, opening hours, delivery zones, booking availability, policies, and promotional messages.\n\nYou confirm that you have the rights and permissions needed to use any content uploaded to Menulyn. You must not publish misleading prices, unlawful goods or services, unsafe food claims, infringing images, deceptive promotions, or content that violates applicable laws or third-party rights.\n\n5. Orders, Bookings, and Customer Transactions\n\nMenulyn may help restaurants receive and manage orders, bookings, and customer requests. Restaurants are responsible for accepting, rejecting, preparing, fulfilling, updating, and completing orders and bookings in line with their own operations and applicable laws.\n\nRestaurants must ensure prices, item availability, charges, taxes, and delivery options are correct.\n\nCustomers are responsible for providing accurate order, delivery, contact, and booking information.\n\nMenulyn is not responsible for food quality, preparation errors, late fulfilment, restaurant closures, or delivery issues caused by restaurant operations or third-party providers.\n\nRestaurants are responsible for resolving customer complaints arising from their menus, service, food, delivery, refunds, or booking policies.\n\n6. Payments, Billing, and Subscriptions\n\nMenulyn may offer subscriptions, setup services, add-ons, integrations, custom domain services, implementation support, or other paid services. Billing may be monthly, annual, one-time, usage-based, or as otherwise agreed. Prices may be displayed in Kenyan Shillings or another supported currency depending on your region and billing arrangement.\n\nYou agree to pay all applicable fees, taxes, and charges when due. Failure to pay may result in suspension, downgrade, restriction, or termination of access. Unless otherwise stated in writing, subscription fees are charged in advance and renew automatically for the selected billing period.\n\nThird-party payment processors may handle payment collection. Menulyn does not intentionally store full card details where a third-party processor is used. Refunds, billing corrections, and cancellations are handled according to our applicable Refund Policy, subscription rules, and any written agreement with you.\n\n7. Free Trials, Promotions, and Beta Features\n\nMenulyn may offer free trials, promotional access, early-access tools, or beta features. These may be changed, withdrawn, limited, or ended at any time. Beta or experimental features may be incomplete, unstable, or subject to change, and should not be relied on as guaranteed production features unless confirmed in writing.\n\n8. Acceptable Use\n\nYou must not use Menulyn to:\n\nBreak any applicable law, regulation, licensing rule, tax rule, food safety rule, or data protection requirement.\n\nUpload harmful, fraudulent, deceptive, abusive, defamatory, obscene, discriminatory, or infringing content.\n\nAccess, copy, scrape, export, or misuse data without authorization.\n\nReverse engineer, modify, resell, sublicense, or create derivative products from Menulyn without written permission.\n\nInterfere with servers, networks, payment callbacks, integrations, security controls, rate limits, or platform performance.\n\nSend spam, unauthorized marketing, phishing messages, malware, or harmful communications through Menulyn tools.\n\n9. Third-Party Services and Integrations\n\nMenulyn may integrate with third-party services such as payment gateways, SMS providers, email providers, WhatsApp tools, maps, analytics, domain providers, delivery partners, tax tools, or hosting infrastructure. Your use of third-party services may be subject to separate terms, charges, availability, and privacy practices.\n\nMenulyn is not responsible for outages, delays, pricing changes, failed transactions, delivery issues, data errors, or policy changes caused by third-party services outside our control.\n\n10. Data, Privacy, and Security\n\nMenulyn handles personal and business data according to our Privacy Policy and applicable data protection laws. Depending on how you use the platform, data may include restaurant account data, staff information, customer details, orders, bookings, payment references, device information, support messages, and usage logs.\n\nWe use reasonable technical and organizational measures to protect the platform. However, no system can be guaranteed to be fully secure or uninterrupted. Restaurants are responsible for managing staff access, using strong passwords, limiting permissions, and complying with data protection obligations for customer data they collect or process through Menulyn.\n\n11. Intellectual Property\n\nMenulyn, including its software, interfaces, workflows, source code, design, documentation, logos, brand assets, templates, and platform materials, is owned by Menulyn, FortyHives, or their licensors and is protected by intellectual property laws. These Terms do not transfer ownership of Menulyn technology to you.\n\nRestaurants retain ownership of their own business names, logos, menu content, food images, descriptions, pricing, and customer-facing content. You grant Menulyn a limited, non-exclusive, worldwide license to host, store, process, transmit, display, and use that content only as needed to provide, secure, support, and improve the service.\n\n12. Service Availability and Maintenance\n\nWe aim to provide a reliable service, but Menulyn may occasionally be unavailable due to maintenance, updates, internet issues, hosting interruptions, third-party service failures, security incidents, or events beyond our control. We may modify, suspend, or discontinue features where needed for security, legal, operational, or product reasons.\n\nRestaurants should maintain reasonable backup processes for critical business information and should not rely on Menulyn as the only record of important operational, tax, accounting, or compliance data.\n\n13. Suspension and Termination\n\nWe may suspend, restrict, or terminate your account or access to Menulyn if you breach these Terms, fail to pay fees, misuse the platform, create security risks, violate applicable laws, infringe third-party rights, abuse customers or staff, or use the platform in a way that may harm Menulyn, other users, or the public.\n\nYou may stop using Menulyn or request account closure through official support channels. Certain data may be retained where required for legal, accounting, security, dispute-resolution, backup, or legitimate business purposes.\n\n14. Disclaimers\n\nMenulyn is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free performance, and guaranteed business results.\n\nMenulyn does not guarantee that using the platform will increase revenue, prevent all errors, eliminate operational problems, satisfy all tax or regulatory requirements, or replace professional accounting, legal, tax, food safety, or business advice.\n\n15. Limitation of Liability\n\nTo the maximum extent permitted by law, Menulyn, FortyHives, and their directors, employees, contractors, agents, partners, and licensors will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or loss-of-profit damages, including lost revenue, lost orders, lost data, loss of goodwill, business interruption, food preparation errors, delivery delays, payment processor failures, or operational losses.\n\nWhere liability cannot be excluded, our total liability for claims relating to Menulyn will be limited to the amount you paid to Menulyn for the service giving rise to the claim during the three months immediately before the event giving rise to the claim, unless applicable law requires a different limit.\n\n16. Indemnity\n\nYou agree to defend, indemnify, and hold harmless Menulyn, FortyHives, and their directors, employees, contractors, agents, partners, and licensors from claims, losses, damages, liabilities, costs, and expenses arising from your use of Menulyn, your restaurant content, your orders or bookings, your breach of these Terms, your violation of law, your misuse of customer data, or your infringement of third-party rights.\n\n17. Changes to the Service or Terms\n\nWe may update Menulyn features, pricing, policies, modules, or these Terms from time to time. Where practical, we may notify users of material changes through the website, dashboard, email, WhatsApp, or other channels. Continued use of Menulyn after changes become effective means you accept the updated Terms.\n\n18. Governing Law and Dispute Resolution\n\nThese Terms are governed by the laws of Kenya, unless a separate written agreement states otherwise. The parties will first attempt to resolve disputes in good faith through informal communication. If a dispute cannot be resolved informally, it will be handled by courts with competent jurisdiction in Kenya, unless another dispute-resolution process is required by applicable law or agreed in writing.\n\n19. Contact\n\nFor questions about these Terms, billing, account closure, data requests, or platform support, contact Menulyn through the official contact channels listed on the website.\n\nsupport@menulyn.com\n\n+254 718 505 072\n\nNairobi, Kenya"
  },
  "privacy": {
    "title": "Privacy Policy",
    "url": "https://menulyn.com/privacy-policy.html",
    "content": "Overview :\n\nThis Privacy Policy explains how Menulyn collects, uses, stores, discloses, and protects personal data and business information when you use our website, restaurant SaaS platform, admin dashboard, QR menu pages, table booking tools, online ordering services, mobile applications, kiosk ordering, cash register tools, customer interfaces, and related services.\n\nMenulyn is designed for restaurants, cafes, hotels, fast food outlets, food courts, cloud kitchens, bakeries, bars, lounges, catering businesses, and hospitality businesses in Kenya. The platform helps these businesses manage menus, orders, bookings, customers, staff, delivery, pickup, dine-in operations, payments, reports, and customer engagement.\n\nThis policy is intended to meet international privacy standards while being aligned with Kenya's Data Protection Act, 2019 and related regulations administered by the Office of the Data Protection Commissioner (ODPC).\n\nWho This Policy Applies To :\n\nThis policy applies to restaurant owners, business administrators, staff users, customers, delivery users, partners, website visitors, support contacts, and any person whose personal data is processed through Menulyn.\n\nFor restaurant customer data, the restaurant may act as the primary data controller for information it collects from its customers, while Menulyn may act as a technology provider, processor, or service provider depending on the specific processing activity.\n\nInformation We Collect :\n\nWe may collect account information such as name, email address, phone number, password, user role, business profile details, and authentication records.\n\nWe may collect restaurant information such as restaurant name, branch details, business address, logo, menus, food categories, item descriptions, prices, images, operating hours, delivery zones, service charges, tax settings, payment settings, staff roles, and business configuration data.\n\nWe may collect customer transaction information such as cart items, order notes, dine-in details, pickup details, delivery details, table numbers, booking requests, order status, payment references, invoice records, and customer support history.\n\nWe may collect payment-related records such as transaction references, payment method, amount, invoice number, subscription status, billing date, and payment confirmation details. Menulyn does not intentionally store full card numbers where payments are handled by third-party payment processors.\n\nWe may collect device, usage, and security data such as IP address, browser type, device type, operating system, login activity, session activity, error logs, API logs, approximate location based on technical data, and analytics events.\n\nInformation Provided Voluntarily :\n\nYou may provide additional information when submitting contact forms, requesting a demo, applying as a partner, opening a support ticket, uploading restaurant branding, adding custom domain details, submitting feedback, or sharing documents for setup support.\n\nThis information is used to respond to your request, configure your restaurant account, provide support, improve Menulyn services, and personalize your experience where appropriate.\n\nHow We Use Information :\n\nWe use information to create and manage restaurant, customer, staff, delivery, and partner accounts.\n\nWe use information to process online orders, QR menu requests, dine-in orders, pickup orders, delivery orders, table bookings, subscriptions, invoices, and support requests.\n\nWe use information to help restaurants manage menus, kitchen workflows, waiter activities, cashier operations, delivery dispatch, kiosk orders, HRM, reports, and customer communication.\n\nWe use information to provide customer support, troubleshoot issues, monitor performance, prevent fraud, improve security, and maintain reliable platform operations.\n\nWe use information to send service messages, order updates, booking confirmations, security alerts, billing notices, product updates, policy notifications, and marketing communications where permitted by law or consent.\n\nLegal Basis for Processing :\n\nMenulyn processes personal data where necessary to perform a contract, provide requested services, comply with legal obligations, protect legitimate business interests, prevent fraud, maintain security, support restaurant operations, or where consent has been obtained.\n\nWhere consent is required, you may withdraw consent subject to legal, contractual, operational, or legitimate retention requirements. Withdrawal of consent may affect access to some Menulyn services.\n\nRestaurant Responsibilities :\n\nRestaurants using Menulyn are responsible for ensuring that customer-facing content, menus, prices, food descriptions, operating hours, tax settings, delivery zones, offers, staff access, and privacy notices are accurate and lawful.\n\nRestaurants must use customer data only for legitimate restaurant operations, order fulfilment, customer communication, lawful marketing, reporting, and other purposes permitted by applicable law and Menulyn's Terms of Service.\n\nRestaurants are responsible for controlling staff access, removing users who no longer work for the business, protecting account credentials, and avoiding unauthorized disclosure of customer data.\n\nInformation Sharing :\n\nMenulyn does not sell or rent personal data. We may share information only where necessary to operate the platform, provide requested services, comply with law, protect rights and safety, or support restaurant operations.\n\nInformation may be shared with hosting providers, payment processors, SMS providers, email providers, push notification providers, analytics providers, maps providers, fraud-prevention services, backup providers, technical support providers, and other service providers working on our behalf.\n\nInformation may also be visible to restaurants, branch managers, kitchen users, waiters, cashiers, delivery users, or other authorized users involved in processing an order, booking, customer request, or restaurant workflow.\n\nWe may disclose information to regulators, courts, law enforcement, government authorities, auditors, or professional advisers where required by law, legal process, compliance obligations, or protection of platform integrity.\n\nPayments and Third-Party Providers :\n\nPayments may be processed through third-party payment providers such as mobile money, card processors, banks, or payment gateways. These providers process payment information under their own terms and privacy policies.\n\nMenulyn stores payment references, invoice records, order amounts, payment status, and reconciliation information needed for billing, support, accounting, fraud prevention, and dispute resolution.\n\nCookies and Similar Technologies :\n\nMenulyn may use cookies, local storage, session identifiers, pixels, and similar technologies to keep users signed in, remember preferences, secure sessions, measure website performance, understand feature usage, and improve the ordering and restaurant management experience.\n\nYou may disable cookies in your browser settings, but some features such as login, dashboards, checkout, QR menu sessions, or security controls may not work correctly.\n\nData Security :\n\nWe use reasonable technical and organizational safeguards to protect personal data and restaurant business information. These may include SSL encryption, secure servers, access controls, password protection, role-based permissions, backups, monitoring, audit logs, and administrative controls.\n\nNo online platform can guarantee absolute security. Users and restaurants must also protect their passwords, devices, staff accounts, network access, and third-party integrations.\n\nData Retention :\n\nWe retain personal data and business information only for as long as necessary to provide Menulyn services, maintain restaurant records, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce agreements, support backups, and maintain platform security.\n\nSome records, such as invoices, payment references, order records, audit logs, and compliance information, may be retained for longer where required by law or legitimate business needs.\n\nData Subject Rights :\n\nSubject to verification and applicable law, you may request access to your personal data, correction of inaccurate data, deletion of eligible data, objection to certain processing, withdrawal of consent, restriction of processing, or a copy of your personal data.\n\nRequests may be limited where data must be retained for legal, security, contractual, accounting, fraud-prevention, dispute-resolution, or legitimate operational reasons.\n\nCross-Border Processing :\n\nMenulyn may use infrastructure, hosting, support, analytics, or service providers located in Kenya or other jurisdictions. Where personal data is transferred outside Kenya, Menulyn will take reasonable steps to use appropriate safeguards as required by applicable Kenyan data protection law.\n\nBy using Menulyn, you understand that data may be processed in locations where our service providers operate, subject to appropriate contractual and technical safeguards.\n\nChildren and Minors :\n\nMenulyn is intended for restaurants, food businesses, staff, partners, and customers who can lawfully use online ordering and booking services. We do not knowingly collect personal data from children without appropriate consent.\n\nIf you believe a minor has provided personal data without proper authorization, contact us so we can review and take appropriate action.\n\nMarketing Communications :\n\nWe may send product updates, offers, onboarding messages, educational content, or marketing communication where permitted by law, based on consent or legitimate interest. You may opt out of non-essential marketing messages at any time.\n\nService messages such as order updates, booking confirmations, billing alerts, security notices, and critical account communications may still be sent even if you opt out of marketing.\n\nAccount Closure and Deletion :\n\nUsers may request account deletion or closure through the official Menulyn support channels or the account deletion page where available. Before deletion, we may verify identity, confirm account ownership, and check for unresolved billing, security, legal, or operational requirements.\n\nDeletion may not remove records that Menulyn or a restaurant is required to keep for legal, tax, fraud-prevention, dispute-resolution, accounting, or legitimate business reasons.\n\nUpdates to This Policy :\n\nWe may update this Privacy Policy from time to time to reflect product changes, legal requirements, security improvements, new modules, or changes in how we process data.\n\nThe updated version will be posted on this page. Continued use of Menulyn after an update means you accept the revised policy."
  },
  "programme": {
    "title": "Menulyn Partnership Programme Agreement",
    "url": "/programme-terms",
    "content": "Menulyn Partnership Programme — version 1\n\n1. Application and access\nApplying does not guarantee approval or earnings. Menulyn reviews verified applications and may approve, reject or suspend a partnership with a recorded reason. Your partner account is separate from any restaurant account. Keep your credentials secure and your contact information accurate.\n\n2. Conversion partnership\nConversion Partners earn a one-time KES 500 reward per qualifying restaurant. The restaurant must be validly attributed to the partner, have administrator-confirmed onboarding and a verified first paid subscription. Creating an account, submitting an application, trial approval or a free trial does not qualify. Duplicate or fraudulent registrations do not qualify.\n\n3. Onboarding partnership\nOnboarding Partners earn 20% of eligible collected subscription payments under their confirmed onboarding assignment. Menulyn must confirm completion of the assigned restaurant onboarding. An assignment change may affect future eligibility; recorded historical earnings remain subject to reconciliation. Refunded or reversed subscription payments may reverse or hold related commission.\n\n4. Programme tools and payments\nThe portal provides applications, partner access, referral tools and restaurant onboarding. Commission accounting and withdrawals will be introduced separately. No commission is generated or money transferred by the portal at this stage. Later payment processing will require verified payment details and reconciled earnings.\n\n5. Conduct\nRepresent Menulyn accurately. Do not promise features, prices, discounts or payment terms not authorised by Menulyn. Do not collect restaurant subscription payments on Menulyn's behalf without explicit authorisation. Protect restaurant and customer information and only access information assigned to you.\n\n6. Review, questions and changes\nContact support@menulyn.com about your application or programme terms. Menulyn may review programme participation and communicate future changes to the programme terms. The Terms of Service and Privacy Policy also apply."
  }
}